Announcements

Product Releases and Updates

Stay up to date on the latest platform enhancements and product releases from Bizrate Insights.

Check Out the New Comment Summary Page

Your comment tones and topics are now more powerful than ever with the new Comment Summary Page. Comment topics are now segmented by positive, negative, and neutral tones left by your customers.

Product Updates

Streamline Data Collection with the Merchant API

The Merchant API lets you securely stream customer survey data from Bizrate Insights’ databases to your preferred business intelligence tools in real time. Read More 

Product Updates

Collect Additional Post-Purchase Feedback from Buyers

The Straight-to–Fulfillment (STFF) Survey gives you the option to invite customers who did not complete a Point-of-Sale (POS) survey to submit feedback after receiving their orders. Read More 

Product Launches

New VitalSigns Homepage Launches

We’ve introduced a new homepage experience for VitalSigns designed to make navigating your dashboards easier while providing a snapshot of your most important survey metrics. Read More 

Product Updates

Showcase Reviews with the Seller Ratings Widget

Retailers can display recent customer reviews and ratings throughout their website using the Seller Ratings Widget. Read More 

Product Launches

View Custom Questions Data in VitalSigns

In the past, Custom Question data was shared via email in an Excel document. Users with Custom Questions enabled can now view all customer responses directly in VitalSigns. 

BOPIS?Dashboard Now Available

You can now access your buy online, pick up in store (BOPIS) survey results alongside your Online Buyer Survey data in VitalSigns. Read More 

Product Updates