Frequently Asked Questions

Find answers to some common questions about Bizrate Insights and our products

Bizrate Insights delivers consumer insights to help businesses make better-informed decisions. Providing voice-of-consumer (VoC) feedback tools, our mission is to enhance your customer experience by collecting:

  • Customer reviews
  • Site abandonment data
  • Market intelligence surveys

For over 20 years, renowned retailers have trusted Bizrate Surveys to collect and distribute verified reviews from online customers.

Bizrate Insights gathers consumer data by leveraging various survey and reporting tools depending on your goals.

Our online buying survey features include:

  • Real-time buyer feedback
  • Access to unlimited surveys
  • Seller rating syndication to improve ad spend
  • Easy implementation (no engineering team required)
  • Omnichannel feedback, including in-store and curbside pickups
  • NPS tracking at every customer touchpoint
  • Quick response to customer feedback
  • Custom survey questions to deliver to shoppers

Our reporting features include:

  • Analytics dashboard to view all feedback and KPIs in real time
  • Data access for a selected period
  • Automatic report deliveries via email
  • Data exports for offline viewing
  • Comprehensive benchmarking offering insights into competitor performance
  • NPS dashboard that lets you take a more insightful look into your Net Promoter Score
  • Access to more context via the corresponding order ID
  • Executive summary report for a big-picture overview of your organization’s performance

Bizrate Insights has had the privilege of working with top ecommerce retailers, including Jelly Belly, Estée Lauder, and Overstock. Our surveys have a 94% completion rate, which is why our team has been named a top vendor for customer ratings and reviews. 

Businesses can apply the data gleaned from Bizrate Insights toward various business objectives, such as:

  • Ecommerce: Monitor feedback throughout the buyer’s journey
  • Marketing: Use data to elevate your marketing efforts
  • Customer support: Proactively reach out to customers to safeguard and elevate a brand
  • UX research: Gain insights on user experience to finetune your UX strategy

Three key strengths set us apart:

  1. Businesses of all sizes can use our platform’s tools and features. With three subscription tiers, Bizrate Insights is scalable and customizable based on your team’s needs.
  2. Our flexible solution doesn’t carry data limits. Regardless of your business size, you can collect and analyze all customer feedback.
  3. No coding experience is required. You can simply add Bizrate Insights features to your site via tag manager and begin collecting valuable data immediately.

Companies can request a demo or connect with one of our team members. We’ll discuss your goals and help identify a subscription that’s appropriate for you. 

Bizrate Insights offers reports that tap into the most meaningful KPIs for your business. This access lets you make more informed business decisions.

From analytics and NPS dashboards to executive summary reports, your team will better understand how customers perceive your brand and onsite experience and, more importantly, how to make the proper adjustments.

The data gleaned from our platform has helped retailers achieve impactful milestones such as a 24% decrease in cart abandonment rates and a 19% increase in monthly sales.

Per our terms and conditions, Bizrate Insights is not responsible for the accuracy or reliability of any data, including customer or other third-party opinions or statements.

We reserve the right to refuse to post or remove data we deem unacceptable or violating our survey or review rules (at our discretion, except as required by law).

Yes, you can always upgrade your package and add more products. If you have a dedicated Client Experience Manager assigned to your account, they can help guide you to a plan that is the best fit for your business needs. You can also reach out to our team through the VitalSigns portal or here.

Contact us to have a discussion. We’d love to set you up with a trial and see how we can evaluate your success.

Whether you’re looking for access to more historical data or want to take a deep dive into your customer-rated metrics, our upgraded packages offer these kinds of benefits and more. Plus, when you upgrade, your dedicated Client Experience Manager will find insights to help you make informed decisions about your business. Our highest level of survey customization is also available exclusively to those merchants who choose one of our upgraded packages.

We are happy to offer a free 30-day trial so you can see the difference. We will assign you a dedicated Client Experience Manager who can jump on the phone with you. They can give you actionable insights from your Voice of Customer feedback. You can immediately put these insights to use before the trial ends ? no risk to you.

We offer a more competitive price on your seller ratings stars in Google, Yahoo, and Bing than most other providers. On top of that, you’ll find that we actually offer a more advanced product with detailed reporting presented in an actionable format.

Yes. We offer an incentive on our survey invitations to drive higher conversion rates. This keeps your response rate high and helps mitigate polarized responses because it appeals to a broad customer base. Plus, customers like being offered an incentive for completing a survey. We strive to keep the incentive as a “thank you,” and customers can always opt out of the offering if they wish.

No, both the Buyer and Site Abandonment survey codes are easy to copy and paste to your site in order to get started, though the pages may vary. Our surveys can also be integrated directly from the Shopify, WooCommerce, and Magento platforms.

No, it doesn’t. Bizrate Insights is a fully managed service, so we handle the hard stuff for you. The survey is fully templated, meaning you don’t need to write your own survey questions. Plus, if you want to add custom questions specific to your business, our Client Experience Managers can help you craft them to get the most actionable results.

Our easy-to-use dashboards are designed with business users in mind, so you don’t need a team of analysts to understand your results and make informed decisions.

VitalMail can send a daily digest to your inbox — placing the data directly at your fingertips.

There are 2 criteria that must be met:

  1. We require a minimum of 10 fulfillment surveys in the last 90 days to activate the internal Bizrate Insights seller ratings page, which establishes the review feed to Google.
  2. Once this feed is established, Google requires a minimum of 100 customer reviews with an overall satisfaction score and a comment to display a merchant’s seller rating and reviews.

Getting started is easy — you just need to register your site here and send along logos that meet our criteria. Once you’ve registered, we’ll create your survey code, and from there, all you’ll need to do is copy and paste the code on to your order confirmation page or enable the Bizrate Insights tag in your tag manager.

You may need an engineer if you are passing in data, but the code can quickly be updated to include this feature.