UNLIMITED SURVEYS AND INVITATIONS!

Choose Your Plan

Growth

Understand the customer journey from visit to purchase to delivery. Build a brand customers love.

$0per monthbilled annually
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  • Unlimited survey invitations and responses
  • Google Seller Ratings syndication powering SEM & SEO
  • Journey mapping across the entire shopping experience
  • Shopper insights from checkout through post-delivery
  • Understand why shoppers visit your site and leave without buying
  • Holistic customer view by appending your customer data to direct feedback
  • API connections to expand your database and integrate with your business intelligence tools
  • Benchmarking versus best-in-class companies
  • Trust symbols to promote social proof
  • Seamless integration with leading platforms like Shopify, Google Tag Manager, Adobe Commerce, and more
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Advanced

Convert shoppers using strategic insights based on historical data and industry trends.

$450per monthbilled annually
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  • Everything in Growth, plus:
  • Quarter-over-quarter data trends
  • Net Promoter Score (NPS) overview
  • Sentiment analysis of verified customer comments
  • Real-time customer feedback alerts
  • Personalized Insights Summary Reports
  • Category-level benchmarks versus your peers
  • Customized survey questions to target key initiatives and areas of improvement
  • Assigned Customer Experience Manager

Pro

Next-level insights with targeted questions, expanded trendlines, and hands-on support. 

$975per monthbilled annually
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  • Everything in Advanced, plus:
  • Year-over-year data tracking
  • Net Promoter Score (NPS) trends and tracking
  • Customized competitive benchmarking
  • Expanded survey questions to target key areas of impact
  • Email list building with opted-in customer addresses
  • Executive Summary Report to guide strategy, prioritize resources, and track performance over expanded timeframes
  • Custom Quarterly Insights Review (QIR) presentations by Insights Experts
  • Unlimited user seats
  • Hands-on support

Enterprise

Our Enterprise Plan is a custom-fit solution designed to meet your CX needs. Start with access to everything in our Pro Plan, then unlock next-level insights, including:

  • 1:1 meetings with our Client Insights Team, including personalized recommendations and deep analysis into key areas for improvement
  • Access to the Bizrate Insights proprietary panel to create custom surveys and understand industry trends, including direct competitors and brands
  • Additional customization and survey integration options, such as in-package surveys
  • White glove support with direct access to our teams to answer questions, make recommendations, and provide ad-hoc support
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How It Works

Bizrate Insights is here to help you get the data you need to make informed business decisions — which is why we include unlimited invitations and replies in all of our subscriptions. As part of this unique model, we partner with brands customers love to include AI-powered, personalized incentives after all of our surveys, allowing us to maintain industry-high response rates and provide insightful data while keeping costs low for our partners. 

Here to Help

Frequently Asked Questions

Yes, you can always upgrade your package and add more products. If you have a dedicated Client Experience Manager assigned to your account, they can help guide you to a plan that is the best fit for your business needs. You can also reach out to our team through the VitalSigns portal or here.

Contact us to have a discussion. We’d love to set you up with a trial and see how we can evaluate your success.

Whether you’re looking for access to more historical data or want to take a deep dive into your customer-rated metrics, our upgraded packages offer these kinds of benefits and more. Plus, when you upgrade, your dedicated Client Experience Manager will find insights to help you make informed decisions about your business. Our highest level of survey customization is also available exclusively to those merchants who choose one of our upgraded packages.

We are happy to offer a free 30-day trial so you can see the difference. We will assign you a dedicated Client Experience Manager who can jump on the phone with you. They can give you actionable insights from your Voice of Customer feedback. You can immediately put these insights to use before the trial ends — no risk to you.

We offer a more competitive price on your seller ratings stars in Google, Yahoo, and Bing than most other providers. On top of that, you’ll find that we actually offer a more advanced product with detailed reporting presented in an actionable format.

Yes. We offer an incentive on our survey invitations to drive higher conversion rates. This keeps your response rate high and helps mitigate polarized responses because it appeals to a broad customer base. Plus, customers like being offered an incentive for completing a survey. We strive to keep the incentive as a “thank you,” and customers can always opt out of the offering if they wish.

No, it doesn?t. Bizrate Insights is a fully managed service, so we handle the hard stuff for you. The survey is fully templated, meaning you don?t need to write your own survey questions. Plus, if you want to add custom questions specific to your business, our Client Experience Managers can help you craft them to get the most actionable results.

Our easy-to-use dashboards are designed with business users in mind, so you don?t need a team of analysts to understand your results and make informed decisions.

VitalMail can send a daily digest to your inbox — placing the data directly at your fingertips.

There are 2 criteria that must be met:

  1. We require a minimum of 10 fulfillment surveys in the last 90 days to activate the internal Bizrate Insights seller ratings page, which establishes the review feed to Google.
  2. Once this feed is established, Google requires a minimum of 100 customer reviews with an overall satisfaction score and a comment to display a merchant’s seller rating and reviews.

Getting started is easy — you just need to register your site here and send along logos that meet our criteria. Once you’ve registered, we?ll create your survey code, and from there, all you’ll need to do is copy and paste the code on to your order confirmation page or enable the Bizrate Insights tag in your tag manager.

You may need an engineer if you are passing in data, but the code can quickly be updated to include this feature.

Can’t Decide?

We’ll Walk You Through Your Options

Schedule a demo and let one of our experts help you pick the best plan for your business.

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