Dover Saddlery

How Dover Saddlery Optimizes CX Using Customer Feedback

Download our free case study to learn how Dover Saddlery uses feedback collected from the Online Buyer Survey to:

– Monitor customer satisfaction at critical points in the customer journey.
– Improve the user experience of its online store.
– Redesign its mobile site based on comments from verified customers.
– Streamline its customer support workflow.

Case Study

Funko increases NPS by 10 points

The company behind the massively successful Funko POP! has a customer base that is equal parts demanding and enthusiastic. To help keep up with expectations and enhance their marketing strategies, Funko’s marketing team turned to Bizrate Insights.