Holiday Planning

The Forrester 2022 Holiday Planning Guide

In a consumer cycle marked by supply chain woes, recession fears and disruptive global events, smart retailers are arming themselves with all possible intel on consumer trends and shopper behavior for the 2022 holiday shopping season.

Dover Saddlery

How Dover Saddlery Optimizes CX Using Customer Feedback

Download our free case study to learn how Dover Saddlery uses feedback collected from the Online Buyer Survey to:

– Monitor customer satisfaction at critical points in the customer journey.
– Improve the user experience of its online store.
– Redesign its mobile site based on comments from verified customers.
– Streamline its customer support workflow.