We’ve Been Named a Top Customer Ratings and Reviews Vendor

For the sixth year running, Bizrate Insights has been recognized as a leading vendor to North America’s top 1,000 ecommerce retailers. 

Digital Commerce 360’s annual report ranks the top 10 vendors who support ecommerce retailers, and we came in second for customer ratings and reviews. That puts us ahead of big names like Trustpilot, Verint, and Yotpo. Even ahead of Google.

From the report:

“Bizrate Insights, a Dotdash Meredith company, is one of the largest sources of verified customer-generated seller ratings and reviews, helping both retailers and consumers make informed decisions. It collects over 25 million surveys annually from thousands of retailers across North America. Bizrate Insights’ core solutions cover online visitors and buyers as well as the in-store BOPIS/curbs experiences, allowing retailers of all sizes to optimize their CX strategy to drive customer loyalty. With over 20 years of industry experience, it helps partners build best-in-class customer experiences, gain competitive intelligence, and attract more qualified traffic.”

How are rankings calculated?

Category leaders are ranked by the number of clients included in the previous year’s edition of the top 1,000, meaning Bizrate partners with the second largest group of top ecommerce retailers in North America.

We could only achieve this milestone because of our customers. Thank you everyone!

Check out the exclusive interview with Senior Vice President Lindsay Martinez. 

Lindsay is responsible for client experience and marketing at Bizrate Insights. Download the report to read her thoughts on how customer feedback, backed by good data, boosts customer satisfaction and sales. 

Discover the power of a Bizrate partnership.  

Join the thousands of retailers who harness our solutions to improve CX, decrease abandonment, and ultimately generate more revenue. Request a demo today.